1. Appointment Cancellations
Customers may cancel or reschedule a scheduled pressure cleaning service by contacting FRESH N KLEEN as soon as possible. Early notice helps us accommodate other customers and manage our service schedule efficiently.
2. Notice Period
We kindly request that cancellations or rescheduling requests be made at least 24 hours before the scheduled appointment whenever possible.
3. Late Cancellations
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee, depending on the circumstances and any costs already incurred in preparing for the service.
4. No-Show Appointments
If our team arrives at the scheduled location and is unable to perform the service because the customer is unavailable or access to the property is restricted, the appointment may be treated as a no-show and additional charges may apply.
5. Weather Conditions
Pressure cleaning services are weather dependent. If severe weather conditions make it unsafe or impractical to perform the service, FRESH N KLEEN may reschedule the appointment at no additional cost.
6. Company Cancellations
In rare situations involving equipment failure, emergencies, or unforeseen circumstances, FRESH N KLEEN reserves the right to cancel or reschedule an appointment. Customers will be notified promptly, and a new appointment will be arranged as soon as possible.
7. Refunds
If payment has been made in advance and the service is cancelled in accordance with this policy, any eligible refund will be processed using the original payment method within a reasonable timeframe.
8. Contact Us
If you need to cancel, reschedule, or have questions regarding your appointment, please contact FRESH N KLEEN through our website or customer support before your scheduled service time.